Property Management Day, Perth

18 Jun 2019

9:00 am - 5:00 pm

Perth , WA

Crown Perth


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1x Property Management Day, Perth

18 Jun 2019

Perth , WA


Call us 1300 367 412

Joel Davis will take you through two of his most succesful workshops, back to back in this full day of practical strategies, scripts, dialogues and ideas to solve your business challenges.

Session 1 - Property Management Leadership

The market has changed. Joel will give you clarity on where the industry is going and teach you how to set yourself up to be ready to take advantage of the changing conditions. Fall in love with your property management business again. Learn strategies to be self-reliant and to look after those who support you so your business can thrive.

The Focus

1. How to take advantage of today’s changing market

  • Software developments.
  • Shifting expectations.
  • International teams and the pressures being faced.
  • Unlocking additional income revenue streams for your business.

2. Protecting your asset

The sales department traditionally does the heavy lifting when the market is performing well. But what about when the market falls? That’s when the rent roll keeps you going. Banks value rent rolls. Three hundred properties can be worth in excess of $2 million, according to a bank valuation. Think of it as your Super fund.

Key learnings and deliverables

  • You will walk away with:An appreciation of NPS and why it is critical for your business as it underpins growth and retention.
  • An understanding of the process that Joel used to grow his business on the back of the neutral scoring NPS surveys.
  • An understanding of how to effectively incorporate an outsourcing team into your business processes with minimal personal involvement.
  • An appreciation of rewards, accountability and benchmarking.
  • The ability to create perfectly aligned teams that are in tune with what your customers want.
  • An appreciation of why loyalty programs allow the best and most committed property managers on your team to be remunerated appropriately.

Session 2 - Retention and Growth

Retention and growth go hand-in-hand. You can’t have one without the other. There's no point growing your business if you're not retaining top talent because that would mean losing the good staff you trained to help you grow along with all their knowledge and skills. Sustainable growth requires a strategy and careful planning. Joel will show you how.

The focus

1. How to retain key staff
Business Development Managers (BDMs) must form a key part of your retention strategy because what they do is so important for the growth of your business. A good BDM is hard to replace. Forming successful relationships with referral partners and networks that you can tap into is difficult and time consuming. Joel will explain how to look after your BDMs to encourage them to stay in your business and help you grow.

2. Problem solving - Don't avoid or put Band-Aids on problems. Acknowledge and fix them.

3. Working with referral partners

4. Extracting more from existing owners through value-added knowledge sharing

5. How to develop and implement a clear, consistent and effective social media strategy
What are you doing with LinkedIn? What are you doing with Facebook? Do you have company-wide social media strategy in place? Is it consistent? Social media helps build a sense of community and ensure your company is top of mind.
Joel will teach you how to create relevant content and execute it as part of a consistent company-wide, social media marketing plan using Image Property’s social media plan as a guide.

6. Closing
Learn the art of effective closing and why it is a crucial part of every successful property management department’s growth strategy.

Key learnings and deliverables
You will walk away with a clear understanding of the actions needed to retain outstanding staff and the other strategies needed for sustainable business growth.

Who should attend this workshop?
Principals and property management department heads


Property Management Day, Perth
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Have a quick chat with us

Call 1300 367 412