Quite simply, an EBU is a team-based approach to working, where each member of the team is able to focus on his or her key strengths. In this way, an EBU facilitates the sales process, allowing business to grow without compromising quality standards, especially service to clients. And because the EBU is such an effective way of working, it has the added benefit of greatly enhancing job satisfaction levels for all team members.

An EBU draws only upon the skills required, no more, no less, thereby eliminating duplication of activities, which leads to inefficiency. Yet due to its small size (generally three individuals) communication is facilitated.

It’s all about having the right people in the right roles:

• Presenter (responsible for listing properties)
• Buyer’s Agent (looks after the buyers)
• Vendor Manager (performs the administrative duties and liaises with the vendor during the selling period)

By implementing an EBU you will make your business more manageable and in doing so, achieve a consistent level of service excellence while at the same time being able to look after more customers at any given time. As a result, you will establish and maintain a gap between your business and that of your competitors.